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Guest Policies


Although reservations are preferred, walk-ins and same-day appointments are accepted as well. It is recommended to plan ahead a couple of weeks in advance for weekend reservations. First-time visits require a credit card or gift card/certificate for confirmation.


As a courtesy to other guests and our staff, we require 24-hour notice of cancellation for individual spa services and 72-hour notice for multiple services. Cancellations made with less than these requested notice times may result in a $60 fee per person charged to your credit card or gift card/certificate.


We suggest that you arrive at least 30 minutes prior to your scheduled services allowing time for check-in, using saunas, and showers, and the opportunity to relax in our Tea Room. We do regret late arrivals will not receive time extensions and will remain responsible for full-service fees. Prompt arrival time ensures you receive the full benefit of our services and respects our next guests’ scheduled treatment time.

Spa Etiquette

Cell phones and tablets must be turned off or placed in silent mode before entering the spa. The ambience is peaceful and tranquil for optimum relaxation and meditation. Please speak very softly and walk quietly throughout the spa. We may ask you to remove your shoes as well.

Minor Clients

Children under 17 years of age may receive some services with a signed consent form for services from a parent/guardian who is concurrently receiving services.


You are provided a private changing room, a locker, robe, slippers, towels, body wash, shampoo and conditioner for our private showers. Luxurious showers, custom crafted saunas with stone,

eco-harvested cedar equipped with 100 lbs of lava rock allows humidity to vary from 0-80%, depending on water disbursement, oversized suites are a few of the amenities offered.


It is customary for guests to completely disrobe for certain spa services, although you may wear a swimsuit or undergarments if you prefer. Of course, our therapists are trained to drape you discreetly and to protect your privacy at all times. Thai wear are provided for Thai massage, Shiatsu and Herbal Foot.


Although a locker and key are provided, it is suggest that you leave all your valuables at home. rA Organic Spa is not responsible for missing, lost or damaged items.


Gratuities may be given to our check-out desk at your discretion in appreciation for outstanding services provided by your therapist. A customary 25% to 30% is suggested. Gratuities are not included in the price of services. Any of the forms of payments below are accepted for gratuities.


We accept all forms of payments, including cash, MasterCard, Visa, American Express, Discover Cards, debit cards. we do not accept checks.

Gift Cards

Both make a nice gift idea and are redeemable, transferable, and do not expire. Both are not refundable and must be presented at the time services are rendered.

Memberships can not be purchased with Digital gift cards, Regular gift cards and or gift certificates.

Spa finder is no longer accepted. 

Product Return Policy

We do not accept returns or refunds for products.


Memberships can not be purchased with Digital gift cards, Regular gift cards 

and or gift certificates.

Memberships are not transferable.  

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